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These Booking Terms apply to
Penrose Guest House, our officers, employees and agents (‘We’/’Us’/’Our’) and
the person or legal entity making the Booking or to whom We supply services
in respect of the Booking (‘You/Your’). These Booking Terms are governed by
English law and apply to all Bookings except where We agree in writing other
terms. By making a Booking You are deemed to accept these Booking Terms.
Bookings
- Bookings are made and a contract between You and Us comes
into effect when We accept a reservation from You. We will accept a
reservation when We have confirmed Your reservation and received full payment
from You of the total price quoted for your stay.
You must be able to enter into a legally binding contract and be over 18yrs
to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card.
Payment - The
total price quoted for the Booking is payable and will be charged to Your
credit or debit card at the time of Booking. All additional goods and
services purchased during your stay must be paid in full on presentation of
invoice at check-out.
Prices - All published rates include VAT where applicable (and local
taxes) at the current rate.
Rates are per room per night. If You have selected supplements they will be
added to the total price of the Booking. Rates do not include other costs you
may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and
dates shown. Should You change the number of guests, dates or room nights,
then the rates are subject to change.
Cancellations
- If You cancel Your Booking more than 4 weeks before the scheduled check-in
time on the date of arrival, a refund (minus £35 handling fee) of the amount paid will be
processed to Your credit or debit card within 5 working days.
If You cancel Your Booking within 4 weeks of the scheduled check-in time on
the date of arrival, a charge equivalent to the total Booking price that
includes any supplements selected by You will be levied. If we are
subsequently able to re-let the room(s) you have reserved a full refund - £35
handling fee - will be credited to your credit or debit card within 5 working
days.
To make a cancellation You must call us on (44) 01626 615323 and quote Your,
name and check-in date and have details of Your credit or debit card
available.
You are advised to consider a
special holiday cancellation insurance policy if you do not already have an
appropriate policy.
Availability - In
the rare case that due to unforeseen circumstances we cannot deliver Your
requested accommodation, You will be offered alternate accommodation or a
full refund.
Arrival and departure - Check-in is from 16:30 to 19:30 (GMT).
Check-in times outside of those specified must be confirmed with Us prior to
arrival. Check-out is at 10:00 (GMT).
Conditions of stay - We have some standard rules that are designed to
ensure that we comply with regulations relating to matters such as fire,
health and safety, contingent liability insurance, and to enhance the comfort
and wellbeing of our guests.
We reserve the right to terminate Your Booking immediately without
being
liable for any refund or compensation where You engage in unacceptable
behavior that may cause a disturbance or nuisance to other guests.
Liability - Other
than for death or personal injury caused by Our negligence or
misrepresentation, Our total liability to You is limited to the price of the
Booking and to the fullest extent permitted by law all warranties are
excluded and in no circumstances will We be responsible for any indirect or
special damages.
We will not be liable for failure to perform to the extent that the failure
is caused by any factor beyond Our reasonable control.
You are responsible for any damage or loss caused to Us or our Our property
by Your act, omission, default or neglect and You agree to indemnify Us and
to pay Us on demand the amount reasonably required to make good or remedy any
such damage or loss.
Conditions
We operate a no smoking policy.
No pets are allowed.
Data Privacy Policy
Penrose Guest House is
committed to protecting the privacy of your information. Any data collected
during the course of making bookings or dealing with enquiries is treated in
the strictest confidence.
We will not pass your
information to any third party without your permission.
Your information will
be used to process your booking and to provide you with pertinent
information.
General
- These conditions shall apply in all respects. No other terms, counter
offers or document of acceptance (written or oral) shall operate as to vary
these conditions
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